Privacy Policy

Privacy Policy – My Holiday Moods

Introduction

My Holiday Moods values your privacy and is committed to protecting the confidentiality of the information you provide. As a responsible data controller and processor, we ensure the secure handling of your personal information.

This Privacy Policy outlines our practices for managing and safeguarding your Personal Information, which is defined below. It applies to anyone who purchases, intends to purchase, or inquires about our products or services through any of our customer interfaces, including our website, mobile site, mobile app, call centers, and offices (collectively referred to as “Sales Channels”).

Definitions

• “You” or “Your” refers to the user of our services.
• “We,” “Us,” or “Our” refers to My Holiday Moods.
• “Website” includes our website(s), mobile site(s), and mobile app(s).

By using or accessing our Website or other Sales Channels, you agree to the terms outlined in this Privacy Policy. If you do not agree, please refrain from using or accessing our Website or other Sales Channels.

Scope

This Privacy Policy does not cover websites, mobile sites, or mobile apps of third parties, even if they are linked from our Website. We encourage you to review the privacy statements and policies of any third parties with whom you interact, as their practices may differ from ours.

Privacy Practices

1. Information We Collect

   We may collect various types of information, including:

   • Personal Identification Information: Such as your name, email address, phone number, and payment details.
   • Usage Data: Including information about how you interact with our Website and Sales Channels.
   • Technical Data: Such as IP addresses, browser types, and operating system details.
2. How We Use Your Information

   We use your information to:

   • Process and manage your bookings and inquiries.
   • Improve our services and customize your experience.
   • Communicate with you about updates, offers, and promotional information.
   • Comply with legal and regulatory requirements.
3. How We Protect Your Information

   We implement appropriate technical and organizational measures to safeguard your personal information against unauthorized access, loss, or disclosure. Despite our efforts, please be aware that no method of transmission over the Internet or electronic storage is completely secure.

4. Sharing Your Information

   We may share your information with:

   • Service Providers: Third parties who assist us in providing services to you.
   • Business Partners: To offer you products or services that may be of interest.
   • Legal Authorities: When required by law or to protect our rights and the rights of others.
5. Your Choices and Rights

   You have the right to:

   • Access and update your personal information.
   • Request deletion of your data, subject to legal and contractual limitations.
   • Opt-out of receiving promotional communications from us.
6. Changes to This Policy

   We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically. Your continued use of our Website or Sales Channels following any changes constitutes your acceptance of the updated Privacy Policy.

7. Contact Us

   If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

   My Holiday Moods
   Phone Number: 8588858600
   Email Address: amit@myholidaymoods.com

This Privacy Policy is an integral part of your User Agreement with My Holiday Moods. Terms defined in the User Agreement but not defined here will have the meanings ascribed to them in the User Agreement.

TYPE OF INFORMATION WE COLLECT AND ITS LEGAL BASIS

The information detailed below is collected to provide you with the services you choose and to fulfill our legal obligations as well as our obligations towards third parties as per our User Agreement.

Personal Information of the User includes the information shared and collected by us for the following purposes:

1. Registration on the Website

   When you subscribe to or register on our Website, you provide information including but not limited to:

   • Personal identity details such as name, gender, marital status, religion, age, and profile picture.
   • Contact information including your email address, postal addresses, frequent flyer number, telephone (mobile or otherwise), and/or fax numbers.
   • Banking details (including credit/debit card information), income details, lifestyle information, billing information, and payment history.
2. KYC Verification on the Website

   After registration, users must provide Aadhar and PAN details for identity verification and to avail services from My Holiday Moods.

3. Other Information

   We may also collect:

   • Transactional history related to your e-commerce activities and buying behavior.
   • Usernames, passwords, email addresses, and other security-related information used in relation to our Services.
   • Data created by you or third parties that you wish to store on our servers, such as image files and documents.
   • Publicly available data or information received from third parties, including social media channels, such as name, email address, friend list, profile pictures, or any other information permitted by your social media account settings.
4. Information Pertaining to Other Travelers

   If you make a booking for other travelers through your My Holiday Moods account, you must confirm that each traveler has agreed to have their information shared with us and further shared with relevant service providers.

5. Visa-Related Services

   If you request visa-related services, we will collect:

   • Copies of your passport, bank statements, completed application forms, photographs, and any other required information for processing your visa application.
6. International Bookings

   In compliance with the Liberalized Remittance Scheme (LRS) of RBI or other applicable laws, you may be required to provide PAN details or passport details. This information will be used strictly as required and will not be shared without your prior consent, except as required by law enforcement authorities or court orders.

7. Contactless Check-In at Hotels

   If you opt for contactless check-in at hotels, you may need to provide copies of government identification (such as Aadhar, driving license, election card), self-declaration, and other information like date of birth, travel destination/origin, and place of residence.

8. Covid-19 Vaccination Status

   If required for certain services or travel, we may collect your Covid-19 vaccination status and certificate. We will not process beneficiary IDs or other sensitive details from the vaccination certificate. This information will be used only for the specified purposes and shared with service providers or third parties as needed. We will redact sensitive information before sharing.

Use and Sharing of Information

• Your personal information will be used solely for the specified lawful purposes and may be shared with end service providers or third parties to facilitate your bookings or services.
• We will not share any sensitive information, including PAN card details, vaccination status, passport details, or Aadhar card details, without your prior consent, unless required by law enforcement or legal processes.

If you do not wish to provide certain information or wish to delete information already provided, My Holiday Moods may be unable to process your booking request.

 

HOW WE USE YOUR PERSONAL INFORMATION

The Personal Information collected may be used in the following manner:

1. While Making a Booking
   • We use Personal Information, including payment details (such as cardholder name, credit/debit card number in encrypted form, expiration date, banking details, and wallet details), as shared and allowed to be stored by you. This information, including traveler details linked with your account, is used to facilitate and expedite your booking process.
   • We may also use your Personal Information to:
     • Confirm your reservations with respective service providers.
     • Keep you informed of the transaction status.
     • Send booking confirmations via SMS, WhatsApp, or other messaging services.
     • Notify you of any updates or changes to your bookings.
     • Allow our customer service to contact you if necessary.
     • Customize the content of our website, mobile site, and mobile app.
     • Request reviews of our products or services and gather feedback for improvements.
     • Send verification messages or emails.
     • Validate/authenticate your account and prevent misuse or abuse.
     • Contact you on your birthday or anniversary to offer special gifts or promotions.
2. Surveys
   • We value your opinions and frequently conduct surveys, both online and offline. Participation is optional. Information from surveys is aggregated and used to enhance our website, Sales Channels, services, and to develop appealing content, features, and promotions. Survey participants’ identities are anonymous unless stated otherwise.
3. Marketing Promotions, Research, and Programs
   • We use marketing promotions, research, and programs to understand your preferences, develop programs, and improve user experience. We may run promotions to offer travel-related prizes and use Personal Information collected for such activities to notify contest winners and develop future promotions and improvements.
   • As a registered User, you may receive updates about fare sales, special offers, new services, and other noteworthy items. You might also receive periodic marketing emails, newsletters, and exclusive promotions offering special deals.
   • If you engage with new services on our Website, we will use your Personal Information to facilitate these services. For instance, if you email us with a question, we will use your email address, name, and question details to respond. We may store this information to improve our Website.
4. Reward Programs
   • From time to time, My Holiday Moods may launch reward programs. We use your Personal Information to enroll you in these programs, and your status will be visible when you log in. If you win a reward, we may share your Personal Information with a third party responsible for fulfilling the reward. You can opt out of these reward programs by contacting us.
5. Verification and Fraud Detection
   • For purposes such as fraud detection and offering bookings on credit, we may verify customer information, including credit information, on a selective basis. We may also share your Personal Information, anonymized and/or aggregated data, with third parties that perform tasks on our behalf, such as payment processing, data hosting, and credit assessment.

HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?

• My Holiday Moods will retain your Personal Information for as long as reasonably necessary for the purposes outlined in this policy. In some cases, we may retain your Personal Information for longer periods to comply with legal, regulatory, tax, or accounting requirements.
• When your Personal Information is no longer needed, we will ensure it is securely deleted or stored in a manner that prevents further use by the business.

COOKIES AND SESSION DATA

Cookies: My Holiday Moods uses cookies to personalize your experience on the Website and the advertisements that may be displayed. My Holiday Moods’s use of cookies is similar to that of any other reputable online companies.

Cookies are small pieces of information that are stored by your browser on your device’s hard drive. Cookies allow us to serve you better and more efficiently. Cookies also allow ease of access, by logging you in without having to type your login name each time (only your password is needed); we may also use such cookies to display any advertisement(s) to you while you are on the Website or to send you offers (or similar emails – provided you have not opted out of receiving such emails) focusing on destinations which may be of your interest.

A cookie may also be placed by our advertising servers, or third-party advertising companies. Such cookies are used for purposes of tracking the effectiveness of advertising served by us on any website and also to use aggregated statistics about your visits to the Website in order to provide advertisements on the Website or any other website about services that may be of potential interest to you. The third-party advertising companies or advertisement providers may also employ technology that is used to measure the effectiveness of the advertisements. All such information is anonymous. This anonymous information is collected through the use of a pixel tag, which is an industry-standard technology and is used by all major websites. They may use this anonymous information about your visits to the Website in order to provide advertisements about goods and services of potential interest to you. No Personal Information is collected during this process. The information so collected during this process is anonymous and does not link online actions to a User.

Most web browsers automatically accept cookies. Of course, by changing the options on your web browser or using certain software programs, you can control how and whether cookies will be accepted by your browser. My Holiday Moods supports your right to block any unwanted Internet activity, especially that of unscrupulous websites. However, blocking My Holiday Moods cookies may disable certain features on the Website and may hinder an otherwise seamless experience to purchase or use certain services available on the Website. Please note that it is possible to block cookie activity from certain websites while permitting cookies from websites you trust.

Automatic Logging of Session Data: Each time you access the Website your session data gets logged. Session data may consist of various aspects like the IP address, operating system and type of browser software being used, and the activities conducted by the User while on the Website. We collect session data because it helps us analyze User’s choices, browsing patterns including the frequency of visits and duration for which a User is logged on. It also helps us diagnose problems with our servers and lets us better administer our systems. The aforesaid information cannot identify any User personally. However, it may be possible to determine a User’s Internet Service Provider (ISP), and the approximate geographic location of the User’s point of connectivity through the above session data.

WITH WHOM YOUR PERSONAL INFORMATION IS SHARED

Service Providers and suppliers: Your information shall be shared with the end service providers like airlines, hotels, suppliers, bus service providers, cab rental, railways, or any other suppliers who are responsible for fulfilling your booking. You may note that while making a booking with My Holiday Moods, you authorize us to share your information with the said service providers and suppliers. It is pertinent to note that My Holiday Moods does not authorize the end service provider to use your information for any other purpose(s) except as may be for fulfilling their part of service. However, how the said service providers/suppliers use the information shared with them is beyond the purview and control of My Holiday Moods as they process Personal Information as independent data controllers, and hence we cannot be made accountable for the same. You are therefore advised to review the privacy policies of the respective service provider or supplier whose services you choose to avail.

My Holiday Moods does not sell or rent individual customer names or other Personal Information of Users to third parties except for sharing such information with our business/alliance partners or vendors who are engaged by us for providing various referral services and for sharing promotional and other benefits to our customers from time to time based on their booking history with us.

COMPANIES IN THE SAME GROUP: In the interests of improving personalization and service efficiency, we may, under controlled and secure circumstances, share your Personal Information with our affiliate or associate entities. This will enable us to provide you with information about various products and services, both leisure- and travel-related, which might interest you; or help us address your questions and requests in relation to your bookings.

If the assets of My Holiday Moods are acquired, our customer information may also be transferred to the acquirer depending upon the nature of such acquisition. In addition, as part of business expansion/development/restructuring or for any other reason whatsoever, if we decide to sell/transfer/assign our business, any part thereof, any of our subsidiaries or any business units, then as part of such restructuring exercise customer information including the Personal Information collected herein shall be transferred accordingly.

BUSINESS PARTNERS and THIRD-PARTY VENDORS:

We may also share certain filtered Personal Information with our corporate affiliates or business partners who may contact customers to offer certain products or services, which may include free or paid products/services, enabling the customer to have a better travel experience or to avail certain benefits specially made for My Holiday Moods customers. Examples of such partners are entities offering co-branded credit cards, travel insurance, insurance cover against loss of wallet, banking cards, or similar sensitive information, etc. If you choose to avail any such services offered by our business partners, the services availed will be governed by the privacy policy of the respective service provider.

My Holiday Moods may share your Personal Information with third parties that My Holiday Moods may engage to perform certain tasks on its behalf, including but not limited to payment processing, data hosting, and data processing platforms.

We use non-identifiable Personal Information of Users in aggregate or anonymized form to build higher quality, more useful online services by performing statistical analysis of the collective characteristics and behavior of our customers and visitors, and by measuring demographics and interests regarding specific areas of the Website. We may provide anonymous statistical information based on this data to suppliers, advertisers, affiliates, and other current and potential business partners. We may also use such aggregate data to inform these third parties as to the number of people who have seen and clicked on links to their websites. Any Personal Information which we collect and which we may use in an aggregated format is our property. We may use it, in our sole discretion and without any compensation to you, for any legitimate purpose including, without limitation, the commercial sale thereof to third parties.

Occasionally, My Holiday Moods will hire a third party for market research, surveys, etc., and will provide information to these third parties specifically for use in connection with these projects. The information (including aggregate cookie and tracking information) we provide to such third parties, alliance partners, or vendors is protected by confidentiality agreements and such information is to be used solely for completing the specific project and in compliance with the applicable regulations.

DISCLOSURE OF INFORMATION

In addition to the circumstances described above, My Holiday Moods may disclose User’s Personal Information if required to do so:

• by law, required by any enforcement authority for investigation, by court order, or in reference to any legal process;
• to conduct our business;
• for regulatory, internal compliance, and audit exercise(s);
• to secure our systems; or
• to enforce or protect our rights or properties of My Holiday Moods or any or all of its affiliates, associates, employees, directors, or officers, or when we have reason to believe that disclosing Personal Information of User(s) is necessary to identify, contact, or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities.

Such disclosure and storage may take place without your knowledge. In that case, we shall not be liable to you or any third party for any damages howsoever arising from such disclosure and storage.

USER GENERATED CONTENT

My Holiday Moods provides an option to its users to post their experiences by way of reviews, ratings, and general poll questions. Customers also have the option of posting questions regarding a service offered by My Holiday Moods or posting answers to questions raised by other users. My Holiday Moods may also hire a third party to contact you and gather feedback about your recent booking with My Holiday Moods. Though participation in the feedback process is purely optional, you may still receive emails, notifications (app, SMS, WhatsApp, or any other messaging service) for you to share your review(s), answer questions posted by other users, or participate in polls. The reviews may be written or in video format. The reviews written or posted may also be visible on other travel or travel-related platforms.

The UGC that My Holiday Moods collects may be of the following kinds:

• Review and Ratings
• Question and Answers
• Crowd Source Data Collection (poll questions).

Each User who posts reviews or ratings, Q&A, or photographs shall have a profile, which other Users will be able to access. Other Users may be able to view the number of trips, reviews written, questions asked and answered, and photographs posted.

HOW CAN YOU OPT-OUT OF RECEIVING OUR PROMOTIONAL E-MAILS?

You will occasionally receive e-mail updates from us about fare sales in your area, special offers, new My Holiday Moods services, and other noteworthy items. We hope you will find these updates interesting and informative. If you wish not to receive them, please click on the “unsubscribe” link or follow the instructions in each e-mail message.

PERMISSIONS REQUIRED FOR USING OUR MOBILE APPLICATIONS

When the My Holiday Moods app is installed on your phone or tablet, a list of permissions appears and is needed for the app to function effectively. There is no option to customize the list. The permissions that My Holiday Moods requires and the data that shall be accessed and its use are as below:

Android permissions:

• Device & App history: We need your device permission to get information about your device, like OS (operating system) name, OS version, mobile network, hardware model, unique device identifier, preferred language, etc. Based on these inputs, we intend to optimize your travel booking experience, use OS-specific capabilities to drive great in-funnel experiences using components of the device’s OS, etc.
• Camera: This permission enables you to use your camera from within the application to upload a new profile picture, upload an image for sharing hotel reviews, and also allows you to take videos to upload as video reviews on our application. This permission will also enable you to scan QR codes for easy UPI payments.
• Identity: This permission enables us to know about details of your account(s) on your mobile device. We use this info to auto-fill your email ID’s and provide a typing-free in-funnel experience. It helps us map email ID’s to a particular user to give you the benefit of exclusive travel offers, wallet cash-backs, etc. It also allows facilitating your Facebook and Google+ login.
• Location: This permission enables us to give you the benefit of location-specific deals and provide you with a personalized in-funnel experience. When you launch the My Holiday Moods app to make a travel booking, we auto-detect your location so that your nearest airport or city is auto-filled. We also require this permission to recommend your nearest hotels in case you are running late and want to make a quick last-minute booking for the nearest hotel. Your options are personalized based on your location. For international travel, this enables us to determine your time zone and provide information accordingly.
• SMS: If you allow us to access your SMS, we read your SMS to auto-fill or pre-populate ‘OTP’ while making a transaction and to validate your mobile number. This provides you with a seamless purchase experience while making a booking, and you don’t need to move out of the app to read the SMS and then enter it in the app.
• Phone: The app requires access to make phone calls so that you can make phone calls to hotels, airlines, and our customer contact centers directly through the app.
• Contacts: If you allow us to access your contacts, it enables us to provide a lot of social features to you such as sharing your hotel/flight/holidays with your friends, inviting your friends to try our app, sending referral links to your friends, etc. We may also use this information to make recommendations for hotels where your friends have stayed. This information will be stored on our servers and synced from your phone.
• Photo/Media/Files: The libraries in the app use these permissions to allow map data to be saved to your phone’s external storage, like SD cards. By saving map data locally, your phone doesn’t need to re-download the same map data every time you use the app. This provides you with a seamless Map-based hotel selection experience, even on low bandwidth networks.
• Wi-Fi connection information: When you allow us the permission to detect your Wi-Fi connection, we optimize your experience such as more detailing on maps, better image loading, more hotel/flights/package options to choose from, etc.
• Device ID & Call information: This permission is used to detect your Android ID through which we can uniquely identify users. It also lets us know your contact details using which we pre-populate specific fields to ensure a seamless booking experience.
• Calendar: This permission enables us to put your travel plan on your calendar.
• Bluetooth: This permission enables us to provide you with services from third parties that make available certain features of their products/services on our application. The permission specifically enables our third-party service providers whose services you book on the application to permit you to lock and unlock your self-driven vehicles seamlessly.
• Video/Audio: This permission enables you to upload videos on our application or to submit video reviews of your hotel/property stays, providing you with new ways of providing reviews of your experience on our application. The audio permission enables us to ensure that the video content that you upload has clear audio in its background.
• Phone Number: We need permission to access your phone number to provide a seamless login experience, to optimize your travel booking experience, and to enable you to obtain UPI services and to prevent fraud in some cases on our application.
• IMEI/IMSI: This permission enables us to uniquely identify different users and helps us to prevent fraud on our application.
• Subscription Information: Your subscription information enables us to provide you with a seamless experience depending upon your network and to optimize the application’s performance.